Help center
How buying, selling, protection, and delivery work on Via. If you can’t find an answer here, email support.
Buying
How do I pay?
Add items to your cart and check out with a card. Your card is handled by our payment processor: Via never sees or stores your full card number.
When does the seller get my money?
Payment is held during fulfillment. Pickup and shipping orders require buyer confirmation. Courier orders can also release after the grace period following recorded delivery. Report a problem from your order before payment release so it can be reviewed.
What do I pay on top of the item price?
The Via Protection Fee (3.5% of the item subtotal + $0.55), plus delivery if you choose courier delivery. Everything is itemised at checkout before you pay. Via does not add a separate platform fee to your total. Sellers pay that out of their proceeds.
Do you charge sales tax?
Via does not collect or remit sales tax on your behalf. Sellers are responsible for any tax obligations on their own sales. See the Terms for details.
Where are my orders?
Under Your orders. Each order page shows its payment status, escrow status, delivery, and the actions available to you.
Selling
How do I list an item?
Go to Sell, add photos and a description, set a price, and publish. Listing is always free: Via only earns when the item sells.
What does Via charge me?
A marketplace fee on the item subtotal only, never on delivery. On the free Via Seller plan the fee is marginal: 5% on the first $100 · 4% on $100.01–$500 · 3.5% on $500.01–$2,000 · 3% above $2,000, with a $0.99 minimum per sale. Paid plans replace that scale with a lower flat rate. See Pricing & fees. The fee is deducted from your proceeds at release; it is never billed to you separately.
When do I get paid?
Payment release starts after buyer confirmation, or after the post-delivery grace period for courier orders. Transfers and bank payouts follow the payment provider’s processing and your account schedule. Complete payout setup and check your dashboard for status.
How do I manage my listings and boosts?
Everything lives in your listings. Edit, relist, and buy boosts to raise placement. Paid plans include a monthly boost allowance.
Via Protection
What is Via Protection?
Every order is covered. Your payment is held in escrow rather than passed straight to the seller, phone numbers stay masked on active orders, and reported accounts are reviewed by a human. The Via Protection Fee is 3.5% of the item subtotal + $0.55, shown as its own line at checkout.
How do I know a seller is legitimate?
Sellers verify their identity to unlock higher limits, and their verification level is shown on their profile. You can raise your own level under Settings → Trust & verification.
Someone is behaving badly. What do I do?
Use the “⋯” menu on their profile, listing, live room, or message thread to report or block them. Reports are reviewed; blocking stops them messaging you immediately. Read the Community Guidelines for what’s allowed.
Why should I keep payment and messages on Via?
Escrow, number masking, and dispute resolution only apply to on-platform activity. If you pay a seller directly, none of it covers you. And asking to move off-platform is itself a guidelines violation.
Refunds & disputes
Can I cancel an order?
Before shipment or confirmed pickup, when the order’s state permits it. Open the order under Your orders and choose Cancel order. The order shows refund processing until the payment provider confirms the refund.
The item already shipped and something is wrong.
Once an item ships, self-serve cancellation is off. That’s when a dispute is the right path. Email support@viaamp.com with your order number and what went wrong, or choose Report a problem on an eligible order. Any payment still held by Via remains on hold while the dispute is open. If payment was already released, contact support to discuss the next step.
How long do refunds take?
The order shows when a refund is processing and when the payment provider confirms it. Provider processing and your bank or card issuer determine when it appears on your statement.
I’m the seller and the buyer is disputing.
Funds for that order stay in escrow until it’s resolved. Reply to the support thread with your evidence. Tracking, photos, and the in-app message history all help.
Delivery & pickup
What are my delivery options?
Choose local pickup or courier delivery at checkout. Delivery is priced and paid there and is subject to courier availability. For pickup, message the seller to agree on a time, wait for their ready notification, and confirm only after collecting and checking the items.
Can I track a delivery?
Yes. Once a courier is assigned, the order page shows Track delivery with status through drop-off. Location updates depend on the courier’s permissions, connection, and keeping Via open.
How do you protect my phone number?
Buyer–courier calls use private relay numbers when the relay service is available. Contact the seller through in-app messages; Via does not display raw party phone numbers.
I want to deliver for Via.
See Drive with Via for how it works, what the background check covers, and the requirements.
Contact us
Support: support@viaamp.com for orders, payments, disputes, and account questions. Include your order number if it’s about an order.
Privacy, data, and legal requests: contact@viaamp.com. Full details and postal address on the contact page.